The entire resort was a "10," as I expected it to be since it's the Ritz Carlton! I asked for an upgrade, and they happily upgraded me for almost double my initial reservation. I found the business side of the vacation frustrating and a little shady. I was promised select upgrades for being on the concierge floor, which I only got because I complained bitterly. I was asked if I wanted the same seating every day, but on multiple occasions, my seating was given away to someone else. I was told I had select seating at the pool, and the seating was the worst seat on the beach. Lastly, I was told my resort fees were not going to be charged to me since I paid for this big upgrade, but I was charged about $101 additional each day. I had to get management involved to compromise and split the difference between them.
Michael
พฤษภาคม 2567
The hotel is beautiful with a ton of chairs on the beach. Other hotels have reviews that complain about getting a beach chair. Compliments to the Rutz for having a ton of chairs and umbrellas on the beach and around the pool
Michael
มิถุนายน 2567
Best location on Palm Beach. Beautiful and serene pool for adults. Spacious room. Friendly pool waitstaff. Delicious ice cream!
Michael
สิงหาคม 2567
The facilites were clean, not crowded,and provided a wonderful beach.
Daniel
กรกฎาคม 2566
The room was very spacious, as well as the entire hotel layout. The service was incredible and food at the hotel was very good, including even lunches at the Madero Pool Grill. We took advantage of the snorkeling equipment, paddle boards, kayaks and floats that were all offered free for guests.
Joseph
ตุลาคม 2566
Loved service, food, beach, property, casino. all lovely. we had our own car and the front of the hotel receiving staff were AMAZING with valeting and pulling up our car!! The whole concierge staff and front desk crew also amazing. As were the resutaurant personnel, the poolside cabana attendants, and the boutique staff and the coffee shop folks. All lovely and top notch.
Lynette
พฤษภาคม 2566
great location and the hotel is out of this world. the hotel grounds and pools are amazing and the beach is stunning. I can't say anything bad and would defo stay again if I was going to Aruba again. ****** amazing
David
พฤศจิกายน 2567
Hotel is beautiful, great fitness room/gym, incredible beach and location. Staff was so friendly and helpful.
Jackie
กุมภาพันธ์ 2567
The staff was too notch , they couldn’t do enough
Richard
มีนาคม 2568
everything! the service, the location, the amenities. the attention to detail celebrating my boyfriend's birthday exceeded all of my expectations.
Beatrice
ตุลาคม 2567